Shipping & Returns

How We Ship

Goods are collected directly from our Distro warehouses located in Pretoria/JHB/Cape Town and delivered to clients.

• Orders completed before 11am Weekdays are Shipped Same Day
• Courier Cut Off Times are 3pm Week Days, orders placed after 3pm are shipped next day
• Parcel Tracking Codes are displayed by clicking on "Track Your Orders"
• Courier times are area dependant please request your specific area ETA delivery dates.

Collections / Send own courier

• Orders for Collections will be available within 1 hour after payment
• Client will be advised on Warehouse collection address and contact details
• Client will be supplied collection reference for dispatch to release the item(s)

Delivery Times

• Gauteng 1 Day Courier
• Cape Town Area 1 Day Courier
• KZN Durban Area 1 Day Courier
• Limpopo 2-4 days Courier
• Outlining Areas 3-5 days Courier
• Rest of Africa up to 14 days Airmail Only
• USA, Canada, Europe up to 25 days Airmail Only

Public Holidays and Weekends will delay delivery times

Returns Policy

If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund.

A full refund will only be issued if products:

• are unopened
• with all packaging, manuals, warranty cards, accessories and other material etc
• We cannot send courier to collect rejected items

Should an opened product be returned, or a product be returned without any of these items, a 20% re-stocking fee will be charged.

Order Cancell / Refund Policy

• Refunds are processed within 4 hours for cancelled orders that are not shipped
• Refunds for returned items will take up to 2 weeks after the items has been received
• Refunds are paid directly into the clients bank account via EFT

RMA for Faulty Items

• Faulty items are collected and replaced under ArxValdex shipping costs
• RMA are usually completed within 7 working days, client will be updated accordingly