Shipping & Returns

The Courier Guy

DCB Couriers

FastWay Couriers

How We Ship

Goods are collected directly from our Distro warehouses located in Pretoria/JHB/Cape Town and delivered to clients.

  • Orders completed before 11am Weekdays are Shipped Same Day
  • Courier Cut Off Times are 3pm Week Days, orders placed after 3pm are shipped next day
  • Parcel Tracking Codes are displayed by clicking on "Track Your Orders"
  • Courier times are area dependant please request your specific area ETA delivery dates.

Collections / Send own courier

  • Orders for Collections will be available within 1 hour after payment
  • Client will be advised on Warehouse collection address and contact details
  • Client will be supplied collection reference for dispatch to release the item(s)

Delivery Times

  • Gauteng 1 Day Courier
  • Cape Town Area 1 Day Courier
  • KZN Durban Area 1 Day Courier
  • Limpopo 2-4 days Courier
  • Outlining Areas 3-5 days Courier
  • Rest of Africa up to 14 days Airmail Only
  • USA, Canada, Europe up to 25 days Airmail Only

Public Holidays and Weekends will delay delivery times

Returns Policy

If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund.

A full refund will only be issued if products:

  • are unopened
  • with all packaging, manuals, warranty cards, accessories and other material etc
  • We cannot send courier to collect rejected items

Should an opened product be returned, or a product be returned without any of these items, a 20% re-stocking fee will be charged.

Order Cancell / Refund Policy

  • Refunds are processed within 4 hours for cancelled orders that are not shipped
  • Refunds for returned items will take up to 2 weeks after the items has been received
  • Refunds are paid directly into the clients bank account via EFT

RMA for Faulty Items

  • Faulty items are collected and replaced under ArxValdex shipping costs
  • RMA are usually completed within 7 working days, client will be updated accordingly
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